Player support
Stuck on a panel, found a bug, or have a question about your data? Email support@brightboltgames.com and tell us which game and phone model you use. We usually answer within two working days.
Our games:
- Cut the Wrong Wire (Android package
com.brightbolt.cutthewrongwire)
Frequently asked questions
I'm stuck on a level. Is it solvable?
Yes. Every level is checked by our solver before it ships. In Cut the Wrong Wire, look for a cable that has nothing lying on top of it, and remember the special rules: padlocks need their key cable removed first, live wires need their power cable unplugged first, and clamped cables only come free while the clamp is open. If you are still stuck, use a hint.
I lost my progress.
Progress is saved on your phone. It survives updates, but uninstalling the game or clearing its storage deletes it, and we cannot restore it because we don't keep a copy on a server.
How do I stop seeing personalised ads?
Open the game's settings and change your privacy choice, or reset/delete your advertising ID in Android Settings → Privacy → Ads.
How do I turn off reminders?
In the game settings, or in Android Settings → Apps → the game → Notifications.
The game crashes or looks wrong.
Please email support@brightboltgames.com with your phone model, Android version and what you were doing. A screenshot helps a lot.
Delete my data
Our games have no accounts. See Delete my data for how to ask us to delete data linked to your device.